English and Italian speaking role
Japanese language skills are an advantage
Full-time, on-site position
Our client, a global logistics company headquartered in Japan, is seeking a Forwarding Operations specialist to join its Milan office. In this role, you will be responsible for both forwarding operations and customer service activities, managing end-to-end operational coordination and serving as a key point of contact for customers.
You will oversee shipment operations, coordinate with internal and external stakeholders, and ensure smooth communication with customers throughout the transportation process. If you have several years of experience in operations or customer service within a freight forwarding company, this is an excellent opportunity to develop your career in an international and dynamic environment.
Job Responsibilities
- Forwarding Operations
You will be responsible for handling end-to-end import and export operations for both air and ocean freight shipments.
- Manage import and export freight operations
- Coordinate with airlines, shipping lines, and business partners
- Monitor and manage transportation schedules
- Arrange customs clearance and delivery services
- Liaise with overseas offices and internal stakeholders
- Customer Service (CS)
As the primary point of contact for customers, you will support various transportation-related inquiries and requests.
- Respond to customer inquiries
- Provide shipment status updates and follow-up support
- Prepare quotations and shipping-related documentation
- Coordinate with customers regarding transportation arrangements
- Collaborate with internal departments to ensure smooth service delivery
Requirements
- Valid Italian work visa
- Based in or near the Milano area
- Business-level English and Italian proficiency
- Japanese language skills are a plus
- Experience in Customer Service or Operations within the freight forwarding industry
- Hands-on experience in import and export operations
- Strong customer communication and relationship-building skills
- Team-oriented and able to work collaboratively with colleagues and stakeholders
- Proactive in identifying issues and driving improvements
- Flexible, adaptable, and capable of taking initiative in a changing environment
Preferred
- Experience handling both air freight and ocean freight shipments
- Experience working for a Japanese or Japanese-affiliated company
- Japanese language proficiency
Work conditions
- Salary will be determined based on the candidate’s experience
- This is an on-site position
- Commuting expenses will be reimbursed, and additional benefits will be provided
If you are interested in this role, please send your CV and cover letter to Ms. Yumiko Miyajima (info@miyajimarecruitment.com) or please call her for more information (+31 6 14690830).